Too busy to help. An overwhelmed service division, low on staff. We were on the road travelling West to East and had a check engine light come on in our Sprinter. We were told to just drive it - should be okay. Eventually after sometime, it shut off - thankfully. It was looking like we were going to need to stay in Winnipeg for a few days if it hadn't.
Best customer service good workmanship wish u best of luck
Been a customer for a little while now. Recently began looking to get into a new vehicle. Was helped out by a sales person named Dusan to find my next car. Sadly the car I’m looking for is not in stock right now. Overall really good experience with the sales person and very satisfied with the dealership itself.
I have been going to Mercedes for some time now. I always enjoy the visits. From the moment you walk in you are greeted with smiles, positive energy and helpful staff. When it comes to sales, Dusan is very helpful and patient. I had a lot of questions and Dusan would take the time to answer all of them. Dusan is very meticulous when showing every detail of the car, making sure you understand. Love the cars, love the people and love the dealership. Would highly recommend!
Very fancy, floors spotless and staff knowledgeable and courteous, shuttle service was efficient and quick
My wife and I had an excellent experience buying our new SUV from Neil Santos and Jordan Lee. They answered all the questions we had and were really easy going. No sales tactics or games that I found when I was shopping around. I would definitely recommend Mercedes Benz Winnipeg because it is on a different level than the other dealerships I experienced in my search for our SUV. Em Miranda was awesome and somehow made the finance office experience comfortable with no pressure to get anything I didn’t want. Thank you Neil, Jordan, and Em. I will send ...
Great experience at Mercedes Benz Winnipeg.Got the car I have been wanting for quite some time. Dušan Kostic was our sales person. He is very knowledgeable and provided excellent customer service. Highly recommend this dealership . See Dušan and you will not be disappointed. Thank you Dušan for helping us Tatjana and Dragan
I had the most incredible experience purchasing a Mercedes Sprinter for my business. The market for work trucks is tight right now and Bernard was incredibly helpful and knowledgeable. Communication was excellent and he made the entire process quick and hassle free. Equally, Em worked through the financing expediently and secured great terms. During the buying process I had brought along my limping dog that was scheduled for surgery. When Bernard and Em showed up for me to sign some paperwork they had a special care package for my pooch in hand. The gesture was exceedingly kind and I was ...
I am very impressed by the service given to me by Marc. He is very professional, helpful, knowledgeable and he made the purchase of my first Mercedes a very special experience. He goes above and beyond my expectations in maintaining and servicing my GLC 300 to ensure that it remains in the best condition possible.
Great, lots of the vehicles were unlocked!
Dealing with Dirk and the other Mercedes-Benz sales staff was an absolute pleasure. Staff were extremely polite and patient, and were honest in every interaction. Dirk was honest and had a great sense of humour, which made the browsing and purchasing process very fun. He kindly followed-up with me a week after my purchase in order to see if I was happy with my vehicle (I am very, very happy with my purchase). Furthermore, I was blown away at the presentation of the vehicles at the dealership. It was truly a VIP experience, as befits a prestigous brand like Mercedes-Benz. ...
Hands down the best dealership in Winnipeg ! The staff are all very courteous and always willing to help. The dealership is always clean and inviting ! The service department does an exceptional job and is very accommodating! Great job overall !
Last week I had the special delivery of my new Mercedes GLS 450 SUV and had the pleasure of experiencing great service by Dirk Southern & Neil Santos. The dealership team was professional in knowledge of the product and services that they will provide in the future. I recommend purchasing your next vehicle through Mercedes and contacting both Dirk & Neil!
Great experience. Marc and Dirk were first class. Amazing attention to detail. They both went above and beyond even coming in on their day off to assure the deal was smooth. Can’t recommend strongly enough. Just a great experience.
My wife and I bought a pre-owned vehicle with the help of Tristin Fontaine. This was the first vehicle I had purchased from a dealership and it was an extremely positive experience. He was very friendly and helpful throughout the whole process, and did not pressure us when we wanted to think over our options. This was appreciated, as the pre-owned vehicle we bought was not a Mercedes-Benz, and we were never once pressured to buy the brand. This was a refreshing experience compared to other dealerships we visited , which used the typical sales pressuring tactics. Would highly recommend going ...
Really helpful staff. Bought my first car from here, it was a C300. The staff helped me out a lot with financing. The experience was great.
I had an amazing experience working with Neil Santos and Em Miranda to get me my first Benz and I am amazed. Neil listened to what I need exactly and got me my car. I would definitely recommend to go see him if you’re looking for a car. Thank you Neil and Em it was a great experience for sure:)
Excellent customer service, and friendly staff. Did a fantastic job on my wheel alignment fast and reasonably priced. Ordering parts in store or through phone is easy and fast.
A great big thank you to Dirk Southern and Marc Santos for going above and beyond for my wife and I with our very first AMG purchase. They were fantastic to deal with; very friendly, knowledgable, open and honest with us. We never felt pushed or pressured; they took the time to understand us and helped us realize a dream. The dealership itself is immaculate, and they were still able to roll out the red carpet despite COVID restrictions. I have purchased a lot of vehicles from different dealers, and these guys were a cut above. I would recommend Marc ...
I had the privilege of buying my first Benz this week and was treated extremely well. Salesman, Neil Santos, Marc Santos as well as their team Ally, Andrew, and Dirk were professional, knowledgeable, and quick. They knew what I wanted and paid attention to detail. Would recommend them and Mercedes- Benz dealership for a car purchase! I am beyond happy with my experience and my new car!